Effective Date: April 6, 2026

Last Updated: April 6, 2026

Business: ArcBella Career Studio LLC

Email: [email protected]

Phone: 561-559-5876

Website: arcbellacareerstudio.com

ArcBella Career Studio LLC ("ArcBella," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at arcbellacareerstudio.com or use any of our resume writing and interview coaching services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you fill out a form, book an appointment, purchase a service, or contact us. This includes:

•       Name, email address, phone number, and location

•       Employment history, job titles, career goals, and target roles

•       Educational background, certifications, and skills

•       Personal career narrative, professional achievements, and other story-based content you choose to share

•       Interview history and coaching preferences

•       Payment information (processed securely by our payment processor — we do not store full card details)

•       Any other information you choose to include in our intake forms or communications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is used to improve our website and understand how visitors interact with it.

1.3 Information from Third-Party Platforms

If you interact with us through LinkedIn, Instagram, or other social platforms, we may receive limited profile information in accordance with those platforms' privacy policies.

2. How We Use Your Information

We use the information we collect to:

•       Deliver and improve our resume writing and interview coaching services

•       Communicate with you about your project, appointments, and deliverables

•       Send appointment confirmations, reminders, and service-related updates

•       Process payments and send invoices

•       Send marketing or promotional messages if you have separately opted in to receive them

•       Improve our website and understand how our services are used

•       Respond to your inquiries and provide customer support

•       Comply with applicable legal obligations

3. Text Message (SMS) Communications

By providing your phone number on any of our forms and checking the applicable consent checkbox, you agree to receive text messages from ArcBella Career Studio LLC. We operate two separate SMS programs:

3.1 Transactional / Non-Marketing Messages

If you consent to transactional messages, you may receive appointment confirmations, intake form receipts, resume delivery notifications, coaching session reminders, and other service-related updates. These messages are part of delivering your service.

3.2 Marketing Messages

If you separately consent to marketing messages, you may receive career tips, special offers, service announcements, and promotional content from ArcBella Career Studio LLC. This consent is optional and is not required to receive our services.

3.3 Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message from us. You will receive one final confirmation message, and no further messages will be sent. To opt back in, re-submit your phone number and consent through any form on our website.

3.4 Help

For assistance with our SMS program, reply HELP to any message or contact us directly at [email protected] or 561-559-5876. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

3.5 SMS Data Sharing — Required A2P Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

•       With service providers who assist us in operating our business (such as our CRM platform, email provider, and payment processor), solely to perform services on our behalf and subject to confidentiality obligations

•       With aggregators and providers of our text messaging services, as required for SMS delivery — but never for marketing or promotional purposes

•       If required by law, regulation, court order, or governmental authority

•       To protect the rights, property, or safety of ArcBella Career Studio LLC, our clients, or others

•       In connection with a business transfer, merger, or acquisition — in which case the successor entity will be bound by this Privacy Policy

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

5. How We Store and Protect Your Information

Your information is stored securely within our CRM platform (GoHighLevel / Archkey Systems). We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

6. How Long We Keep Your Information

We retain your personal information for as long as necessary to deliver our services, maintain business records, and comply with applicable legal obligations. If you request deletion of your information, we will honor that request promptly subject to any legal retention requirements.

7. Your Rights and Choices

You have the right to:

•       Access the personal information we hold about you

•       Request corrections to any inaccurate or incomplete information

•       Request deletion of your personal information

•       Opt out of marketing email communications by clicking the unsubscribe link in any marketing email

•       Opt out of SMS communications at any time by replying STOP to any message

•       Request information about how your data is used

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand site usage, and deliver relevant content. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Some portions of our website may not function correctly if cookies are disabled.

9. Third-Party Services and Links

We use trusted third-party platforms to operate our business, including:

•       GoHighLevel (CRM and communications platform)

•       Microsoft Outlook 365 (email)

•       Stripe or Square (payment processing)

•       Cloudflare (domain and security)

These providers operate under their own privacy policies and are not governed by this document. We encourage you to review their policies independently. Our website may also contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

11. Florida Residents

As a Florida-based business, ArcBella Career Studio LLC complies with applicable Florida state privacy laws. If you are a Florida resident and have questions about your rights under Florida law, please contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

ArcBella Career Studio LLC

[email protected]

561-559-5876

arcbellacareerstudio.com